Terms and Conditions
Last Updated August 24, 2024
Welcome to aiana.io
We’re delighted to have you join us at aiana.io! Our AI-powered chatbot platform is here to help make your business operations smoother and more efficient. This document—our Terms and Conditions—explains how you can use our platform, what responsibilities you have, and what we promise to deliver.
By using aiana.io, you agree to these terms, so please take the time to read them carefully. If you have any questions or need clarification on anything, we’re just a message away.
1. Agreeing to the Terms
1.1 Acceptance of the Terms
When you start using aiana.io, whether by downloading our app, signing up on our website, or accessing our services in any other way, you’re agreeing to these Terms and Conditions. This means that every time you use our platform, you’re confirming that you’ll follow the rules we’ve outlined here. If you’re using aiana.io on behalf of a business, company, or any other organization, you’re also agreeing that you have the authority to accept these terms on their behalf. If you don’t agree with any part of these terms, it’s important that you stop using our services right away.
1.2 Changes to the Terms
Over time, we may need to update these terms to reflect new features, changes in the law, or other reasons. When we make changes, we’ll update this document and notify you—usually by posting a notice on our website or sending you an email. Your continued use of aiana.io after we’ve made any changes means you accept the updated terms, so it’s a good idea to check this document periodically.
2. Creating an Account
2.1 Account Creation
To fully experience what aiana.io has to offer, you’ll need to create an account. This process is simple: we’ll ask for some basic information like your email address and have you set up a secure password. Your account is your gateway to all the features and benefits of our platform, so it’s important to provide accurate information.
2.2 Account Security
Once your account is set up, it’s crucial that you keep your login details secure. Think of your password as the key to your digital home—if someone else gets hold of it, they could access your account and any information stored there. If you ever suspect that someone unauthorized is using your account, let us know immediately so we can take steps to protect your data. Remember, you’re responsible for everything that happens under your account, so stay vigilant and avoid sharing your login details with others.
3. Your Content and Our Intellectual Property
3.1 Your Content
When you use aiana.io, you might upload or share various types of content—this could be messages, documents, images, or other data. This content is yours, and we respect that ownership. By using our platform, you give us permission to store, process, and display your content so that we can provide the services you need. We don’t claim any ownership over your content, and you retain all rights to it. However, by sharing your content on aiana.io, you’re allowing us to do what’s necessary to make the platform work for you.
3.2 Our Intellectual Property
While your content belongs to you, everything that makes aiana.io work—like our software, logos, trademarks, and branding—belongs to us. These are our intellectual property, and we ask that you respect our rights to them. This means you shouldn’t copy, distribute, modify, or create any derivative works from our software or branding without our explicit permission. Just as we respect your rights to your content, we ask that you respect our rights to the tools and features we’ve created.
3.3 User Responsibilities
Non-Confidential Documents: By uploading documents to Aiana, you affirm that these documents are not confidential and do not contain any sensitive, private, or proprietary information. Aiana does not take responsibility for the content of the documents uploaded by users.
- Authorized URLs: When adding URLs to Aiana, you confirm that you have the necessary rights and authorizations to access and share the content of those URLs. Aiana will not be held liable for any misuse of URLs provided by the user.
4. Using Our Platform Responsibly
4.1 Prohibited Activities
We want aiana.io to be a safe and positive place for everyone, so there are certain things we ask you not to do. This includes any activity that could harm other users or disrupt our services. For example, don’t try to hack into our systems, spread viruses, or use our platform to engage in illegal activities. If we discover that you’re involved in any prohibited activities, we may have to suspend or terminate your account to protect our community.
4.2 Content Guidelines
In addition to avoiding harmful activities, we also ask that you be mindful of the content you share on aiana.io. Please don’t post anything that could be considered offensive, defamatory, or illegal. This includes content that might infringe on someone else’s intellectual property rights or violate any laws. If we find that your content violates these guidelines, we may need to remove it and possibly take action against your account.
5. Fees and Payments
5.1 Payment Obligations
Some of the features on aiana.io are free, but others might require a subscription or payment. If you choose to access these premium features, you’ll need to pay the applicable fees. These payments are usually required upfront, and we might automatically renew your subscription unless you decide to cancel. We’ll always be transparent about what you’re being charged for, so there won’t be any surprises.
5.2 No Refunds and Tax Responsibility
It’s important to keep your payment information up to date to avoid any disruptions in your service. Please note that all payments are final, and we don’t offer refunds. Additionally, you’re responsible for any taxes that might apply to your purchases. If you ever need to make changes to your subscription—like upgrading or downgrading—just let us know, and we’ll help you through the process.
6. Ending or Pausing Your Account
6.1 Termination by aiana.io
While we hope you enjoy using aiana.io for a long time, there may be situations where we need to suspend or terminate your account. This could happen if you violate these Terms and Conditions, fail to pay your subscription fees, or if we’re required to do so by law. If we do need to close your account, we’ll try to give you advance notice whenever possible.
6.2 Data Deletion
Once your account is closed, you’ll no longer have access to your content on our platform. After a certain period, we’ll permanently delete any remaining data from our systems. If you’re planning to cancel your subscription or close your account, you might want to download or backup your data beforehand. We’re here to help you through this process if you need any assistance.
7. Keeping Your Information Safe
7.1 Data Protection
At aiana.io, we take your privacy and security very seriously. We use a range of security measures to protect your data from unauthorized access, but it’s also important that you do your part. This means using a strong password, keeping your login details private, and being cautious about the information you share.
7.2 Reporting Issues
If you ever notice something unusual with your account—like unexpected activity or a security breach—please contact us right away. While we strive to protect your data, no system is completely invulnerable, so it’s important to stay alert and report any issues as soon as possible.
8. Limiting Our Liability
8.1 Disclaimer of Warranties
We work hard to make sure aiana.io is a reliable and effective tool for your business, but we can’t guarantee that everything will always work perfectly. There may be times when technical issues, bugs, or other problems arise that are beyond our control. Because of this, we provide aiana.io "as is," without any warranties or guarantees. This means we’re not responsible for any losses or damages that might occur while you’re using our platform.
8.2 Limitation of Liability
In the unlikely event that something does go wrong, our liability is limited. If you experience any issues, our responsibility is capped at the amount you’ve paid us in the last 12 months. We won’t be liable for any indirect damages, such as lost profits, business disruptions, or data loss. It’s important to understand these limitations so you know what to expect if something doesn’t go as planned.
9. Resolving Disputes
9.1 Belgian Law
If you ever have a disagreement with us, we’re committed to resolving it as fairly and quickly as possible. These Terms and Conditions are governed by the laws of Belgium, which means that any legal disputes will be handled according to those laws. If we can’t resolve the issue through discussion, disputes will be settled in the courts of [Your Jurisdiction]. However, we encourage you to reach out to us first—we’re here to help and want to find a solution that works for everyone.
10. Keeping Up with Changes
10.1 Updating Terms
As we continue to improve aiana.io, we may need to update these Terms and Conditions. When we do, we’ll post the new terms on our website and may also notify you via email. It’s a good idea to review these terms regularly so you’re always aware of any changes. By continuing to use aiana.io after we’ve updated the terms, you’re agreeing to the new version.
11. Contacting Us
11.1 Get in Touch
We’re always here to help! If you have any questions, concerns, or feedback about these Terms and Conditions or anything else related to aiana.io, don’t hesitate to reach out to us at helo@aiana.com. We value your input and are committed to making your experience with aiana.io as positive and productive as possible.
